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FAQ

Buying and Shipping

Do you offer quantity discounts?

Yes, we do. Please contact us to receive a quote (our online products pages are for order of 10 or less).

How much are the shipping charges?

The shipping charges varies by location. For example: one male connector sold in the United States, the shipping would cost $3.60 US and if it was sold International, the price would be $ 5.00 US. Cables and premium connectors are shipped out by priority mail.

When are the order shipped?

All orders placed will be processed and shipped within 1-2 business days, unless otherwise noted. If by any chances we do not have the amount of items needed in stock we will contact you by e-mail.

How do you ship the products?

US customers:

All domestic orders are shipped via USPS Priority Mail (or first class mail for low quantities of connectors), with delivery confirmation. We can ship by FedEx, UPS or DHL if you desire a faster turnaround time, you need to contact us by email for faster shipping.

International customers:

We ship by first class mail for low quantities and priority for larger quantities.

Please remember that we are not responsible for lost or stolen packages. Packages sometimes do get lost in the mail, and we have no way to track your order down, unless it was shipped via USPS International Express Mail.

Sometimes “lost” packages are being held by the Customs. If you haven’t received your package within ten business days, please contact us, and we will send you the Customs Label number, which you can use to inquire about your package at your local Customs office.

My country is not on PayPal’s list! How can I pay?

You need to send us an International Money Order in US funds or a money transfer by MoneyGram or Western Union. You would need to contact us by email before sending the money order or money transfer.

Returns

Scanners:

Carplugs now offers a 90-day money back guarantee and a 3 year warranty on parts and labor for the OBDLink family of products. See note bellow.

If you are not completely satisfied with our scanners, you may return them within 90 days of the ship date for a full refund (minus shipping & handling charges).

Cables:

Carplugs offers an unconditional 30-day money-back guarantee for obd2 cables, except for special orders. If you are not completely satisfied with our cables, you may return them within 30 days of the ship date for a full refund (minus shipping & handling charges). See note bellow.

Connectors:

We don’t offer any money-back guarantee on OBD2 connectors, enclosures or housings.

NOTE: If you decide to return a product, please contact us to get a Return Authorization before shipping the product back to us. Products returned without an accompanying Return Authorization may not be accepted.

Refunds of Software (i.e ScanXL and the Enhanced Software Packages)

Some people asks us: Why you cannot get a refund for software?

Answer:

We buy these licenses from the developer and they are non-refundable to us also. This rule would be the same for anyone who resells software because the ScanXL and other enhanced programs are licensed to individuals when they buy them. They cannot be resold as a tangible item could be, once it’s registered under your name.

That’s why we cannot give any refunds on:

ScanXL Standard

Ford Enhanced Software Package

GM Enhanced Software Package

Mazda Enhanced Software Package

Contact us at orders@carplugs.com